Widerrufsrecht

Return Policy for online orders (In-Store purchases can’t be returned by law, but we are happy to help if needed)

Sale items are non-refundable and not exchangeable.

Items purchased from runstorezurich.com within 14 days of the date of purchase can be returned or exchanged.

The item must be in restock-able condition (tags, stickers still on the product along with the original box and documentation).

Gift vouchers are non-refundable & non- exchangeable or non-redeemable for cash.

Please return items to ‘Run Store Zurich, Niederdorfstrasse 20, 8001 Zürich, Switzerland’.

For customers outside of Switzerland, please contact us before sending products back to us. We will guide you through the process.

Shipping costs for returns and reshipment are payable by the customer.

For exchanges, please specify the style and size you wish to receive.

For Returns, please indicate which item(s) are being returned for credit. Credit will be issued back to the credit card for the purchased item(s) excluding shipping.
Please allow 7-10 business days from the return processing date.

If you return all products and do not want to purchase an alternative product instead (including gift vouchers), we’ll charge for our expenses (3% credit card commission plus shipping cost).